Nut Allergy Policy

At ICT Centre, our mission is to provide a seamless and convenient food ordering experience for our customers from the comfort of their homes. However, it is essential for all users of our app to be aware of the limitations and responsibilities regarding food allergies, specifically nut allergies. Please read this policy carefully to understand the roles and responsibilities of all parties involved.

ICT Centre's Role and Responsibility

ICT Centre is a technology provider that facilitates food delivery through our app by connecting customers with food suppliers (restaurants, cafes, and other food vendors). We do not prepare, handle, or package any food items listed on the app.

As such, ICT Centre is not responsible for ensuring that food items are free from nuts or other allergens. Our role is limited to providing the platform to connect customers with suppliers and ensuring a smooth ordering experience.

Supplier's Responsibility

All food suppliers listed on the ICT Centre app are independent entities and are responsible for:

• Maintaining their own nut allergy policies and ensuring they adhere to food hygiene standards.
• Clearly disclosing all ingredients used in their menu items, including potential allergens such as nuts.
• Providing accurate and up-to-date information about their food offerings to help customers make informed decisions.

Customer's Responsibility

Customers using the ICT Centre app are responsible for:

• Informing both ICT Centre (via the app's allergy notification features) and the chosen food supplier of any allergies, including nut allergies, at the time of placing an order.
• Reviewing the ingredient information provided by the supplier to ensure the selected food items meet their dietary needs.
• Contacting the supplier directly if additional clarification about ingredients or food preparation practices is required.

Disclaimer

While ICT Centre encourages suppliers to adhere to high standards of food hygiene and transparency, we cannot guarantee that any food ordered through the app will be completely free from nuts or traces of nuts. Customers are advised to exercise caution and communicate directly with suppliers regarding any allergy concerns.

ICT Centre disclaims any liability for allergic reactions or other adverse outcomes resulting from food ordered through the app. By using the app, customers acknowledge and accept this limitation of liability.

Contact Us

If you have any questions about this policy, please contact our support team at info@mantueats.co.uk.